Customer satisfaction questionnaire

Personal Data


Title Ms.Mr.

Name / First name

Company

E-Mail



Thank you to give us five minutes of your time to rate our services.

Questionnaire


Please respond to each of the following statements on a scale of 0 to 5.

0 = not possibel to rate

1 = the statement does not apply at all

5 = the statement applies completely

I am generally very satisfied with ASM.
012345

We feel that ASM takes good care of us.
012345

The advice provided by ASM is professional and competent.
012345

The staff at ASM have high standards of professional expertise.
012345

The staff at ASM have many years of experience in the industry.
012345

The staff at ASM keep me adequately informed.
012345

I feel that the staff at ASM understand me.
012345

ASM is innovative.
012345

We receive an innovative service from ASM.
012345

ASM is reliable.
012345

The quality of the goods and services supplied is high.
012345

ASM rapidly responds to any questions.
012345

Projects are developed quickly.
012345

It is easy to contact members of staff at ASM.
012345

Members of staff at ASM have the necessary time available to understand our needs and to attend to them.
012345

Deadlines are kept.
012345

Scheduled delivery dates are met.
012345

Delivery dates are announced in good time.
012345

Samples are provided on time.
012345

The quality of the documentation is how we imagined it would be.
012345

The relationship between price and service is good.
012345


Please respond to each of the following questions on a scale of 0 to 5:

0 = not possibel to rate

1 = the statement does not apply at all

5 = the statement applies completely

How important is ASM for you as a supplier?
012345

How important is technical/professional expertise for you?
012345

How important is quality for you?
012345

How important is reliability for you?
012345

How important is price-performance ratio for you?
012345

How important are innovation and inventiveness for you?
012345


Your comments